Privacy Policy

Information we may collect

The information handled by Playjonny Casino depends on how you use the website and which services you access. Some information is provided directly by you, while other information is collected automatically when you use the website. We only seek information that is reasonably connected with operating the account, providing support, maintaining security and meeting applicable requirements.

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Account and identity information

When you register or maintain an account, we may handle account details such as your name, date of birth, contact details, login information, account preferences and responsible gaming selections. We may also record information you provide when you contact support, take part in an account process or ask us to update your details. This information helps us create and administer your account, communicate with you and provide relevant assistance.

Verification information

To confirm identity, protect accounts and support anti-fraud and safer gambling processes, we may request verification documents or other information. This can include documents or details used to verify identity, age, location or the ownership of a payment method. Verification information is handled for the purposes for which it is collected and may be reviewed using suitable internal processes or trusted service providers.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, payment attempts and other account transactions. Payment providers may process payment information through their own systems. We may receive information needed to confirm a transaction without necessarily receiving or storing all payment details. Transaction records help us operate the account, investigate disputed activity, prevent misuse and maintain records required for legitimate business and compliance purposes.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages visited, approximate location, session information and activity connected with the website. We may also handle cookie identifiers and similar technologies. This information helps the website function, supports security, assists with troubleshooting and provides general information about how the service is used.

How we use and share information

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

To create, operate and maintain your player account.
To process account activity, deposits, withdrawals and other transactions.
To verify identity, age, account information and payment activity.
To prevent fraud, money laundering, unauthorised access, collusion and other misuse.
To protect the security, reliability and integrity of the website and its systems.
To provide customer support, respond to questions and investigate complaints.
To send service messages about your account, transactions, security or changes to the website.
To understand website usage, improve features and maintain a consistent user experience.
To meet applicable legal, regulatory, financial, tax, record-keeping and responsible gambling obligations.
To manage marketing communications where you have provided consent or where communications are otherwise permitted.

We may disclose relevant information to service providers that help operate the website and its services. These providers may support payment processing, identity and document verification, fraud prevention, information technology, customer support, communications, security, analytics and website hosting. They should receive only information reasonably needed for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, the website or another person, to investigate suspected unlawful or prohibited activity, to respond to a valid legal request, or to meet an applicable obligation. If business operations change, information may be transferred or reviewed as part of that change, subject to appropriate privacy protections. We do not treat account information as publicly available information simply because an account exists.

Some service providers may process information in another country. Where this occurs, appropriate steps may be taken to support secure handling and to ensure that information is used consistently with the purpose for which it was collected. The exact providers and locations may vary as services, technology and operational requirements change.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or identifiers placed on your device when you visit a website. They can help remember settings, keep an account session active, support security, measure website performance and understand general usage. Some cookies are necessary for core functions, while others may support analytics, preferences or marketing. Cookie availability and use may depend on the features you access.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. If you disable necessary cookies, some account or website features may not work correctly. Browser settings do not always remove other forms of device information, and separate choices may be available for certain communications or marketing activity.

Security of information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include account controls, access restrictions, monitoring, encryption or secure transmission where suitable. No website, online service or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details, use a secure device and contact support promptly if you believe your account has been accessed improperly.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to resolve issues, protect the service, establish or defend claims, and meet applicable record-keeping and other obligations. Some account, verification, payment or transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with our retention processes.

Your privacy rights and choices

Depending on your circumstances, you may have rights concerning the personal information we hold about you. These rights can be subject to identity checks, legal requirements, security considerations and other valid exceptions. We may need to ask for additional information to confirm that a request is being made by the relevant account holder. We aim to respond within a reasonable period and will explain if a request cannot be completed in full.

How to make a data request

To exercise your privacy rights, contact support@playjonnycasino.top. In your request, describe what you want clearly and include enough information for us to identify your account safely. You may ask to:

Access the personal information we hold about you and receive an explanation of how it is used.
Correct or update personal information that is inaccurate, incomplete or out of date.
Delete your personal information where there is no continuing reason or obligation to retain it.
Withdraw consent to marketing communications at any time.
Ask questions about the handling of your personal information or raise a privacy concern.

A request to delete information may not apply to records that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Closing an account does not automatically remove every record connected with it. Where deletion is not possible, we will seek to explain the reason in general terms. We may also keep a limited record of your request so that we can respect your choices and demonstrate how the request was handled.

Marketing choices

You can withdraw consent to marketing by contacting support@playjonnycasino.top or by using an unsubscribe option included in a marketing message, where available. Stopping marketing messages does not stop essential service communications, including messages about account security, transactions, verification, responsible gaming or changes that affect your use of the website.

Updates to this policy

This Privacy Policy may be updated when services, technology, operational practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review it from time to time. If a change is significant, we may provide a suitable notice through the website or an account communication. By continuing to use the website after an update takes effect, you acknowledge the updated policy to the extent permitted by law.

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